Returns & Exchanges
At Atome Bakery, we take pride in the freshness of our artisanal treats; however, due to the perishable nature of our products, we offer resolutions for damaged or incorrect items within 24 hours of delivery. Please review our guided process below to ensure your satisfaction with every bite.
Document the Issue
Take clear photos of the damaged product and the original packaging immediately upon arrival to help us process your claim.
Contact Our Team
Email [email protected] within 24 hours of receipt, including your order number and the photos of the affected items.
Quality Review
Our bakery specialists will review your submission to determine if a replacement or a store credit is the most appropriate solution.
Resolution Delivery
Once approved, we will expedite a fresh replacement shipment or issue a digital gift card to your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing